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Your order will be delivered to cargo within 1-3 business days after payment confirmation. Delivery time may vary depending on your location and the workload of the cargo company.

Shipping costs are automatically calculated based on the weight, volume and delivery address of your order. Shipping is free for purchases of 1000 TL and above .

You can use the following payment methods on our website:

• Credit Card (Visa, Mastercard)

• Bank card

You can follow the steps below for returns:

1. Create your return request from the [My Account > My Orders > Return Request ] section.

2. Send the product to us in its original packaging and complete via the contracted cargo company.

3. After the product reaches us, your return process will be completed within 7 business days .

For detailed information about our return policy, you can visit our Return and Exchange Policy page.

Yes, if there is a problem with the product you purchased, you can request an exchange within 14 days . All you have to do is contact our customer service to exchange the product.

You can track the status of your order in the [My Account > My Orders ] section. You can also find out where your cargo is with the tracking number sent by the cargo company.

Yes, as Hemen Yapı Market, we have after-sales support service. You can forward your questions about product installation and technical support processes to our Customer Service team.

Yes, all our products are under manufacturer's warranty. Warranty periods may vary depending on product type and manufacturer.

Yes, we offer special pricing and discounts for your bulk purchases. For bulk purchase requests, you can contact us at hemenyapimarket@gmail.com or through our customer services.

Our online store is open 24/7 .